Help
How to order
Pick whichever suits
Four ways to buy
Online
Search or browse, add to basket, choose delivery or collection, pay. Available any time.
By phone
Call either line, describe what you need, and we will take the order and put it aside.
Across the counter
Come into Soho or Mayfair and buy there and then. Bring the old part if you have it.
On account
Trade customers order online or by phone with pricing applied automatically.
The part that matters
Finding the right product
Most returns in this trade happen because something was nearly right. A minute spent here saves a trip back.
Search the way you think
The search box takes product names, SKUs, manufacturer codes, brands, finishes and specifications. “Satin chrome lever handle”, “18V impact driver” and a bare part number all work, and a typo will not stop it finding what you meant.
Narrow it down with filters
On any category or search results page you can filter by brand, finish, material, price and availability. Each filter shows how many products are behind it before you click, so you are never left staring at an empty result.
Read the specification, not the photograph
Every product page carries a specification table: sizes, backsets, finishes, materials, pack quantities and part numbers. That table is the authoritative description. If a dimension decides whether it fits, check it there.
Ask if you are not sure
Describe the job rather than the part — the door, the wall, the material, what it has to hold — and we will tell you what actually works. That is what the counter is for.
At the checkout
What you will be asked
Contact details
An email address, so we can send your confirmation, and a phone number in case we need to reach you about the order.
Delivery or collection
Collection from Soho or Mayfair is available now. If delivery pricing is not yet configured, that option will be unavailable and the page will say so.
Address
A delivery address if you are having it delivered, and a billing address for your receipt.
Payment
PayPal or bank transfer. Only methods that are genuinely available appear.
Anything else
An optional note — a site reference, access instructions, a purchase order number.
You will see the full total, with VAT itemised, before you commit to anything. After you order, we email a confirmation with your order number — it begins RM- and is what we need for any query.
Questions
About ordering
- Do I have to create an account?
- No. Guest checkout needs only an email address. You can create an account afterwards if you want your order kept with the rest.
- How do I search by part number?
- Type it straight into the search box. Search covers SKUs, manufacturer part numbers, product names, brands and specifications, and it tolerates a typo.
- What does "pack of 2" mean on a price?
- The price shown is for the whole pack, and the pack quantity is stated under the product name. Hinges, for example, are normally sold in pairs.
- Can I get a quote before ordering?
- Yes. Send us the list — products and quantities — and we will come back with a price. For regular buying, a trade account is usually the better route.
Prefer to talk it through? Call 020 7437 4989 or 020 7499 1274, or see the full FAQs.