Your account
Reward points
Points on the orders you place, redeemable against what you buy next. Built into your account, with nothing to carry and nothing to remember.
Rates are still being set
The points system is built and running — every order you place while signed in is already recorded against your account. The business is finalising how many points an order earns and what they are worth to redeem. Those figures will appear here and in your account as soon as they are confirmed, and we are not going to guess at them in the meantime.How it works
Four things happen, automatically
You order
Signed in, online or through your account at the counter. Nothing extra to do.
Points are recorded
Held as pending against your account, tied to that specific order.
Payment clears
The points move from pending to available. You can see both figures in your account.
You redeem
Apply them in your basket. The discount is worked out on our server and itemised on your order.
Every movement, on the record
Your points are not a single number that goes up and down. Each earn, each redemption, each reversal is its own entry with a date and the order it belongs to — so if the balance is ever not what you expected, you can see exactly why.
- Available
- Points you can use right now.
- Pending
- Points from an order that has not been paid for yet.
- Redeemed
- Points you have already spent, and what they came off.
- Returned
- Points given back after a cancellation or refund.
Questions
About the points
- How do I start earning?
- Create a free account and place an order while signed in. Points are recorded against your account automatically — there is nothing to opt into and no card to carry.
- When do points become usable?
- Points from an order are held as pending until payment has cleared, then become available. That protects against points being spent on an order that was never paid for.
- How do I spend them?
- Once the programme is live, your available points appear in your basket with an option to apply them. The discount is calculated server-side and itemised on your order, so you can see exactly what came off.
- What happens if I cancel or return an order?
- Points earned on a cancelled order are reversed, and any points you redeemed against it are returned to your balance. Every movement is recorded in your points history with the order it relates to.
- Do points expire?
- No expiry period has been set. If the business introduces one, it will be shown here and on your account before it takes effect.
- Can I use points and a voucher together?
- Your basket will tell you. Some promotions are marked as not combinable, and where that applies the basket says so clearly before you pay rather than silently dropping one.
Buying regularly for work? A trade account is usually worth more than points, and the two are separate things.