Soho & Mayfair, Central London

Help

Ways to pay

What we accept, what happens to your order at each step, and where your money actually goes.

Online payment is not switched on yet

No payment method is currently configured on this site, so orders cannot be paid for online. Please contact us and we will take your order directly.

Accepted

Two ways to pay online

Only the methods that are genuinely available appear at checkout, so what you see there is what you can actually use.

PayPal

Not yet available

Pay with your PayPal balance, a linked bank account or a card through PayPal. You do not need a PayPal account to pay by card.

What happens

  1. 1. You place the order and we hold it, awaiting payment.
  2. 2. You are taken to PayPal to approve the amount.
  3. 3. PayPal tells us directly that it succeeded.
  4. 4. We confirm by email and start preparing your order.
  • We never see or store your card details.
  • The amount is taken from our record of your order, not from your browser.
  • If you close the tab mid-payment, nothing is lost — PayPal tells us anyway.

Bank transfer

Not yet available

Pay directly from your bank account. Often the simplest option for a business, and there is nothing to set up.

What happens

  1. 1. You choose bank transfer and place the order.
  2. 2. We email you our details and a payment reference.
  3. 3. You send the transfer, quoting that reference.
  4. 4. We match it, confirm by email and start preparing your order.
Always use the reference we send you. Without it we cannot match your payment to your order, and it will sit unallocated.

Your money

How we keep payment safe

These are properties of how the site is built, not reassurances.

  • We never handle card data

    Card details are entered on PayPal, not here. There is nothing for us to lose, because we never have it.

  • The amount comes from our records

    When we ask PayPal for a payment, the amount is read from the order stored on our server. A changed page in your browser cannot change what is charged.

  • Totals are recalculated at the last moment

    Prices, discounts, vouchers and points are all recomputed by our database when the order is placed. Nothing financial is accepted from the browser.

  • Payment confirmations are verified

    Notifications from PayPal are cryptographically checked before they are acted on. An unverified message is logged and ignored, never used to mark an order paid.

  • Duplicate confirmations are harmless

    Every payment event is recorded once. A repeated notification cannot double-charge you or double-credit your order.

Receipts

VAT on your order

Prices on the site can be displayed inclusive or exclusive of VAT using the switch at the top of every page. That is a display preference, remembered on your device — it never changes what you are charged.

Whichever you choose, your basket, your checkout summary and your order confirmation all show the net total, the VAT and the gross total as separate lines. Most of what we sell is standard-rated.

Browse the rangeTrade accounts

Questions

About paying

Do you store my card details?
No, and we never see them. Card payments are handled entirely by PayPal on their own systems. We receive only confirmation that the payment succeeded and a reference for it.
When is my card charged?
When you approve the payment at PayPal. If you close the window before approving, no money moves and your order stays awaiting payment.
I paid but the page did not come back. Did it work?
Almost certainly yes. PayPal notifies our server directly as well as returning you to the site, so a closed tab or a dropped connection does not lose the payment. Check your order page, and contact us if it still shows as awaiting payment after a few minutes.
How long does a bank transfer take?
A UK faster payment usually arrives within a couple of hours and often within minutes. We start preparing your order once it reaches us, and email you to confirm.
What if I forget the payment reference?
Contact us with your order number and the amount and date you sent, and we will match it up. It is much quicker if the reference is there in the first place.
Can I pay on account?
Payment arrangements for trade accounts are agreed with you when your application is approved. Ask us about it.

Anything else about a payment: call 020 7437 4989 with your order number, or send us a message.